Terms of service

Medical and Product Disclaimer

The content available on the ProActive Health Group website is provided for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare professional before starting, stopping, or changing any health related practice or if you have questions or concerns regarding a medical condition.

No Medical Advice

ProActive Health Group products, including ProActive Health Nasal Strips, are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on this website should not be interpreted as medical advice, a clinical recommendation, or a substitute for professional healthcare guidance. Individual experiences and results may vary.

Use as Directed

All products should be used strictly in accordance with the instructions provided on the packaging or accompanying materials.

If you experience irritation, discomfort, or an adverse reaction, discontinue use immediately and consult a healthcare professional.

If you have a pre existing medical condition, including but not limited to sleep apnea, respiratory conditions, or skin sensitivities, you should consult a qualified healthcare professional before using our products. Our products are not intended to replace medical treatment or therapy.

Limitation of Liability

To the maximum extent permitted by Australian law, ProActive Health Group, including its directors, employees, contractors, and affiliates, will not be liable for any loss, injury, or damage arising from:

The improper use or misuse of our products
Reliance on information provided on this website
Delays, inaccuracies, or omissions in website content

Nothing in this disclaimer excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under the Australian Consumer Law.

Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Acceptance of Terms

By accessing or using the ProActive Health Group website, purchasing our products, or engaging with our content, you acknowledge that you have read and understood this disclaimer and agree to be bound by our Terms and Conditions.

You accept responsibility for decisions relating to your personal health and wellbeing and acknowledge that ProActive Health Group does not provide medical advice.